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How do I return an item?

returns.asp
Receipt is required for warranty, even if vaporizer was a gift. No exceptions.
Orders can not be canceled or refunded once vaporizer has been shipped.


If products were purchased on eBay, any other auction site, or any site which undercuts the manufacturer's MSRP: warranty is void. Service repair or extended warranty coverage can be purchased Here.
Please ship product to:

OVCOM
11024 Balboa Blvd
Suite 626
Granada Hills, CA 91344


Customer is responsible for return shipping.

Include:
  • First Name
  • Last Name
  • Return Address
  • Phone Number
  • Copy of Receipt (Required even if purchased from this site)
  • Description of issue
Once product is received, it will either be repaired or replaced with a new one.
All warranty related repairs or replacements are returned within a timely manner.

WARNING !! A $25 service fee will be charged for any product that is received dirty.
The product will be cleaned and sent back, once the service fee is paid.